Returns & claims

Last updated 2026-10-08. This policy is part of our terms of sale and is shown before you pay. Seller: materially LLC, 10018 Spanish Isles Blvd, #A20, Boca Raton, FL 33498-6324, USA.

In short. Unopened, uncut full units of stock products come back within 30 days of delivery for a refund less a 20% restocking fee and return shipping. Custom, cut, made-to-order and special-order items are final sale. Anything defective or damaged in transit is replaced by us at no cost — tell us within 14 days, and before you apply it.

1. Inspect before you apply

Before you apply anything:

1. Check the product, color and unit count against your order.
2. Look at each unit in daylight for damage and for anything that does not match your order.
3. If anything looks wrong, stop and contact us at hello@coatyard.com with photos.

Our remedy for a defect is replacement of the affected material or a refund for it; installation labour is not covered.

2. Batches and lots

These goods are not lot-labelled: there is no lot number to match between orders, and nothing else in this policy turns on lot matching. Tell us before you order if you need everything from one production run.

3. Returning stock goods

• Unopened, uncut full units of stock products: return within 30 days of delivery.
• Refund = purchase price of the units less a 20% restocking fee; return shipping is paid by you. Original shipping charges are not refunded.
• Units must arrive in their original wrapper. Opened, cut or damaged units are not accepted for return.
• Email hello@coatyard.com with your order number first; we send a return authorisation and the return address. Unauthorised returns cannot be processed.

4. Final sale

The following cannot be returned or exchanged, and this is shown on the product page, in your cart and in your order confirmation before you pay:

• Custom and made-to-order items (produced for your order)
• Cut or made-to-length goods and part units
• Special-order and discontinued items

Final-sale items that arrive damaged or defective are still covered by sections 5–7.

5. Damaged in transit

We carry the risk of loss on your order until it is delivered to you. If the carton is damaged:

1. Note the damage on the delivery receipt before signing (freight deliveries) and photograph the carton before opening.
2. Keep all packaging.
3. Report it to us within 5 business days of delivery with photos of the goods and the packaging.

We replace transit-damaged goods at no cost and handle the carrier claim ourselves. Please do not apply damaged material.

6. Defects

If material is defective when it reaches you, we replace it or refund it. Report within 14 days of delivery and before applying.

7. How to file a claim

Email hello@coatyard.com (or use support) within 14 days of delivery with:

• your order number and the SKU,
• photos of the issue, and for transit damage photos of the packaging,
• how many units are affected.

Keep the material and packaging until the claim is closed. A person on our team answers every claim — it is never handled automatically — within one business day.

8. Refund timing

Refunds go back to the original payment method: within one billing cycle for card payments and within 7 working days for other methods. We never substitute store credit for a refund you are owed.

9. Cancellations

Stock orders can be cancelled at no cost until they ship. Made-to-order items can be cancelled at no cost until production starts; after that they are final sale (section 4). If we cannot ship by the date we promised, our shipping & lead-times policy explains the delay notice you will receive and your free right to cancel.

10. Warranty

Goods are warranted to match their description and to be free of manufacturing defects when delivered; any manufacturer system warranty is issued by the manufacturer under its own terms. This does not affect rights you have under the law of your state.

11. Trade orders

Orders placed under a written quote for a project are governed by the trade terms on that quote (including freight terms and risk of loss), which take precedence over this page where they differ.

Contact

materially LLC · 10018 Spanish Isles Blvd, #A20, Boca Raton, FL 33498-6324, USA · ops@materially.studio · coatyard.com. Questions to hello@coatyard.com; see our privacy notice and accessibility statement.