Shipping & lead times
Last updated 2026-10-08. Part of our terms of sale. Seller: materially LLC, 10018 Spanish Isles Blvd, #A20, Boca Raton, FL 33498-6324, USA.
Where we ship
We ship within the United States only. Stock units ship from our US warehouse. Made-to-order units are produced for your order in United States and ship from our US warehouse once they arrive and pass our inspection.
When your order ships
Every product page states a ship window for that item, and your order confirmation repeats it:
- In stock: ships within 1–3 business days of order confirmation.
- Made to order: ships within 1–2 weeks of order confirmation, as stated on the product page.
A window is a ship date, not a delivery date; transit time is added on top. Where no window is stated we ship within 30 days of receiving your order. These windows are based on stock we hold and on production schedules the maker has confirmed to us; we do not publish a window we cannot support.
If we cannot ship on time
If we learn that we cannot ship by the promised date, we email you a delay notice before that date with either a revised ship date or a statement that we cannot yet give one, plus a one-click way to cancel for a full refund at no cost.
- If the new date is 30 days or less after the original and you do not reply, we keep your order open and ship by the revised date. You can still cancel at any time before it ships.
- If the delay is more than 30 days, or we cannot give a date, we cancel and refund your order automatically unless you tell us to keep it open.
- If a second delay occurs, we cancel and refund unless you expressly agree again to wait.
Refunds go to the original payment method within one billing cycle for cards and within 7 working days for other payment methods. We never substitute store credit.
How orders travel
Orders of up to 12 units ship by ground parcel. Larger orders ship by pallet freight (LTL), curbside, with a delivery appointment; freight is quoted before you pay, and project quantities can be quoted at trade & quotes. Shipping charges are shown in the cart before checkout.
Risk of loss, damage and inspection
On consumer orders we carry the risk of loss until the goods are delivered to you. If a carton arrives damaged, note it on the delivery receipt before signing (freight), photograph it before opening, keep the packaging, and tell us within 5 business days — we replace the goods and handle the carrier claim. Inspect the goods before you apply them; full details are in our returns & claims policy.
Duties and taxes
Prices are in US dollars. Import duties on our goods are paid by us before the goods reach our warehouse; nothing is collected from you on delivery. Sales tax is calculated at checkout based on your shipping address.
Contact
hello@coatyard.com · support. Order questions are always handled by a person.